IT Support Engineer I applicants have rated the interview process at Amazon with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for IT Support Engineer I roles take an average of 37 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a IT Support Engineer I according to 83 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 19%
Presentation: 14%
IQ intelligence test: 9%
Skills test: 8%
Group panel interview: 8%
Personality test: 6%
Drug test: 6%
Background check: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
It took 15 days (from the day that I applied) to get the first interview set up with an IT support engineer I at a different location than I was applying for. The first interview lasted 30 minutes and consisted of several tech questions based on Linux, Networking and Windows. I was also asked two behavioral-type questions (Tell me a time when...) and I answered using the STAR method.
I am now waiting to schedule the final virtual interview, which can take up to 8 weeks to schedule according to the recruiter setting it up. I hope to do well and be given an offer. (I will update if I do or do not and which questions are asked).
Interview questions [1]
Question 1
Windows:
What is Active directory?
What is Group policy?
What is least privilege?
Networking:
What are the 7 seven layers of the OSI model and what is it used for?
What is STP?
How is a loop created?
Linux:
How do you change directories?
How do you list folders/files of a directory?
What is grep?
What is the difference between su and sudo?
Behavioral questions: (Used STAR method to answer these)
Tell me how you dealt with a difficult customer?
Tell me why you should help out a teammate who is struggling with something?
They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.
Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.
first starts with a phone screening.
then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.
Interview questions [1]
Question 1
tell us about a time you handled a difficult situation.