I applied through a recruiter. The process took 3 weeks. I interviewed at Amazon (Grand Forks, ND) in Aug 2014
Interview
For me the process began as I was contacted by a recruiter who noticed my resume on careerbuilder.com. When I spoke with him he was very polite, professional, and direct. He scheduled a phone interview for me immediately and I was emailed several documents to review to help me prepare for my initial interview. This interview was a 1/2 hour long and was scripted. I was informed immediately that my answers were sufficient to bring me to the next round of interviews (this was the most thorough interviewing process I have ever been a part of). I was then scheduled for 2 phone interviews with operations managers at the Grand Forks site. Upon completing these interviews they took a few days to review my answers and I was contacted again by my first interviewer. I was informed that they chose to move me forward in the process and I was to send my availability for an on-site interview. This was scheduled and I was asked to set up a video conference with a recruiter for the day before my interview in order to review the process and answer any questions I had. This was very helpful. My day onsite consisted of 5 interviews over 4 1/2 hours (2 via phone and 3 in-person). While it was a very lengthly process, I appreciated that they took the time to make sure that this hiring was a good fit for them and for me.
Interview questions [1]
Question 1
All the questions I was asked were behavioral questions that asked you to describe a difficult hypothetical situation and the actions you would take if presented with that situation.
4 rounds of behavioral interview. Need to prepare at least 4-5 successful projects to answer all questions that applied with different leadership principles.
Two are within the team and two are bar-raisers.
Interview questions [1]
Question 1
Q: How do you use data to solve a problem?
Q: Tell me about a time that you dealt with a hostile customer.
It was a couple of individual interviews but then when you got further along, it turned into all day interviews with multiple people. You basically had to be available for an entire day (regardless of what you said your availability for interviews was) and then they would change the time day of with minimal notice.
Interview questions [1]
Question 1
Explain how you apply the Amazon Leadership principles to your current job.
I applied online. I interviewed at Amazon (London, England)
Interview
Quick, professional and thorough. Focus in the STAR method. First call with the recruiter was incredible helpful. Second call with the area manager was tough, as you have to follow the STAR method in every single question
Interview questions [1]
Question 1
Tell me about a change you implemented that didn't work out as it should
Customer Service Manager applicants have rated the interview process at Amazon with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 21 days to get hired, when considering 36 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Customer Service Manager according to 36 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 23%
Group panel interview: 19%
Background check: 10%
Skills test: 6%
Personality test: 3%
IQ intelligence test: 3%
Presentation: 2%
Drug test: 2%
Other: 1%
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