I applied through a recruiter. The process took 3 days. I interviewed at Amazon (Cork) in May 2011
Interview
outsourced to recruitment company, the interview process is simple do a quick SMART interview competency based, a fake support call and type out a paragraph.
the interviews to get in are easy its staying is the tough bit they hire hundreds of people for ramp up to Q4 and only the top 5% get kept on to perm, i
the training is great and they are strict in terms of passing there was one person in my group who didn't make it past training and was let go, but three weeks is a fair time.
Interview questions [1]
Question 1
ability to deal with difficult customers on the phone
I applied online. The process took 2 weeks. I interviewed at Amazon (London, England) in Jan 2021
Interview
Hiring manager used the STAR method interview but paid little to no attention on my answers.
Neither of us spoke English as a native language so I believe there were moments we were not completly understanding each other.
Interview questions [1]
Question 1
Tell me about a time where you helped a costumer in distress
Tell me about a time when you excelled
CS Agent applicants have rated the interview process at Amazon with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CS Agent roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a CS Agent according to 1 Glassdoor interviews include:
Skills test: 50%
One on one interview: 50%
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