Tech Support applicants have rated the interview process at Amazon with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support roles take an average of 85 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 28 days.
Common stages of the interview process at Amazon as a Tech Support according to 5 Glassdoor interviews include:
Drug test: 22%
One on one interview: 22%
Background check: 11%
Group panel interview: 11%
Phone interview: 11%
Skills test: 11%
Presentation: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 months. I interviewed at Amazon (Kent, WA) in Feb 2016
Interview
I received an email approximately 6 months after I first applied online from a recruiter informing me that they liked my resume. I was asked some question regarding my experience in technical matters such as Linux and Cisco. About 2 weeks later I completed an online interview using my webcam and answered 6 additional questions mostly related to networking through Hire Vue video. About 5 weeks later I did an in person interview with the IT manager and with someone from the HR department. The interview with the IT manager was strictly technical, while the interview with the HR department was to see if I was a cultural fit based on Amazon's 14 leadership principles. Amazon does do a background check asking if you have been convicted of a misdemeanor or felony in the last 7 years through Accurate. They did not ask for arrests, just convictions. The also do a drug screening. I was not given a swab test, it was an urinalysis. The IT manager made it perfectly clear that this is not a school, I will not hold your hand, and it will be fast and hard.
Interview questions [1]
Question 1
1. If you saw someone take something, what would you do?
2. We are on an honor system here. If you saw someone take something from the cafeteria without paying, what would you do?
3. How do you find your IP address?
4. What is active directory?
5. What is group policy?
6. What's a VLAN?
7. What's the difference between UDP and TCP?
8. What's the difference between a router and a switch?
I applied online. I interviewed at Amazon (New Delhi) in Mar 2022
Interview
Technial issues. No mackbooks supported. Window are supported. How to do when it is not Supported by the team and what should we do. We are not showing for interview then what are you doing.
It was easier than I expected - the whole process and interviewing took about two months for me. I didn't get the job, but best of luck to whoever did.
Interview questions [1]
Question 1
What would you bring to the role?
Where do you see yourself in 5 years?
I applied online. The process took 2 months. I interviewed at Amazon (Johannesburg) in Feb 2020
Interview
Written technical assessment after appyling fir graduate position.
Computer based and can be done remotely. Can ask from routing and switching to linux commands.
The test is multiple choice and will be graded offline.