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      Ameren

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      Customer Service Supervisor Interview

      Aug 21, 2017
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Ameren in Jul 2017

      Interview

      Very long, impersonal process. Applied in May. Contacted for brief phone interview about 30+ days later. About a month later invited for panel interview and supervisor assessment. Passed the assessment. Interviewed with hiring manager, HR rep and another manager. Interview was cold. Behavioral questions that really did not show how I would be a fit or not in the position. Speak to the top of their heads as they took notes, very little eye contact...total lack of personal interface unless they were asking a question..but not really much eye contact. If you ask questions, they must be only the ones allowed anything else the HR rep will tell you to ask another question. The entire process took 3 months. A robot would have had a much better experience. Only the HR person seemed partially interested in what I had to say. Then as I left I learned an internal person was performing the duties of the position for several months. I was not selected nor did I expect to be since an internal person was basically already in the position. I have never felt so uncomfortable in an interview before. If that is any indication of how cold the work environment is, it was a good thing for me that an internal person was selected. Not sure why they bother with the LONG interview process when an internal person was going to be placed in the slot anyway. What a long waste of time and effort.

      Interview questions [1]

      Question 1

      I do not recall the behavioral questions. They were odd, I do remember that part.
      Answer question
      2
      avatar
      Ameren response
      8y
      We regret to hear you feel this way about your interview experience. Our ultimate goal is to make each candidate feel welcome and valued and strive to provide the best candidate experience for our applicants while maintaining a high level of integrity. We are continuously improving our processes and appreciate your candid feedback.

      Ameren interviews FAQs

      • Common stages of the interview process at Ameren as a Customer Service Supervisor according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        IQ intelligence test:  25%

        Phone interview:  25%

        Presentation:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Engineer(48) ;
        2. Manager(24) ;
        3. Project Manager(22) ;
        4. Associate Engineer(14) ;
        5. Customer Service Representative(14) ;
        6. Engineering Co-Op(14) ;
        7. Intern(14) ;
        8. Career Engineer(10) ;
        9. Software Engineer(10) ;
        10. Supervisor(9) ;
        11. Customer Care Advisor(7) ;
        12. Analyst(6) ;
        13. Director(6) ;
        14. Distribution Systems Operations Supervisor(6) ;
        15. Innovation Intern(6) .


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