Travel Consultant applicants have rated the interview process at American Express with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Travel Consultant roles take an average of 29 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Travel Consultant according to 38 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 16%
One on one interview: 13%
Skills test: 13%
Drug test: 11%
Background check: 9%
IQ intelligence test: 5%
Personality test: 4%
Presentation: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at American Express (Seattle, WA) in Nov 2016
Interview
The whole process took under two weeks. First step was a call from an Amex recruiter the same day I applied online. She set up the HireVue web interview where I answered some general questions, it's a one way web cam where once it's done it is viewed by the recruiter. Then she called to set up a phone interview which took about an hour. We went over my work history and aptitude on the GDS systems Amex uses. More situational questions about customer service and how I felt my experience would be a plus to the company. Next step was a two way web interview with a manager that took about an hour. She went over schedules, parameters of the job, and asked more general questions. Four days later I got a call from a recruiting manager and was offered the job. She advised me when I would receive the equipment (work at home position), went over benefits, schedule for training, etc. I worked for American Express some years ago so they welcomed me back and I am excited to start training! Best advice; know the STAR formula for answering their questions, let your personality and passion shine, and be flexible with regards to schedules, etc. Good luck!
Interview questions [1]
Question 1
Describe a time where you went above and beyond for a client.
I applied online. I interviewed at American Express (Sunrise, FL) in Mar 2026
Interview
The process was great at the beginning but quickly fell off. You start with the phone screening in two phases and in the final one they let you know what to expect for the final interview, then they invite you to the campus for a session with other candidates. At this session it takes about 2 hours and they conduct more thorough interviews and ask you questions about your experience and want you to be as descriptive as possible. After this they send you home and you hear back if you get the position, this is where it fell off; they stated they were looking for a JUL class which was about 3 months from when the process happened and they said more info would be provided. The recruiter who I was paired with after the initial screening barely provided any info or updates and did not extend a formal offer in writing but they said that would happen closer to the class starting but the JUL class was cancelled after waiting, they then advised the new class looking at an AUG start. I was paired with a different recruiter out of nowhere and this recruiter soon let me know that the class was cancelled for AUG and that they had rescinded my offer.
Interview questions [1]
Question 1
Tell me about a time you had to negotiate with a member.
I interviewed at American Express (Los Angeles, CA)
Interview
Application online
Basic knowledge test not difficult at all
Phone interview
Via zoom with other applicants
Very relaxed and not high stress situation
Friendly and approachable leadership
Offer was presented within two days
Very thorough process, I was immediately offered a 2nd interview after my virtual interview. Although it was like speed dating, I still felt seen by each person that I sat down with. I was hired, waiting on my next steps