Collections Specialist applicants have rated the interview process at American Express with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Collections Specialist roles take an average of 10 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Collections Specialist according to 11 Glassdoor interviews include:
Phone interview: 16%
Drug test: 16%
Skills test: 16%
Personality test: 12%
Background check: 10%
Group panel interview: 10%
One on one interview: 8%
IQ intelligence test: 6%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at American Express (Sunrise, FL) in May 2017
Interview
Group interview style. If you are familiar with speed dating and the atmosphere, it is a lot like that. You interview with multiple managers and team leaders for a few minutes at a time before rotating to the next.
Interview questions [1]
Question 1
Describe a time where you had a difficult decision to make and how did you come to your resolution, if any.
I applied online. I interviewed at American Express
Interview
they do a phone interview, next it would be the interview with various people on a call and enter to each section on phone with 3 to 4 people. You need to ask questions then they want to ask about your experiences at previous jobs and then role plays. One of the person was unprofessional and I couldn't concentrate on the interview.
Interview questions [1]
Question 1
What would you do in a situation that you get an angry customer?
I applied online. I interviewed at American Express (Sunrise, FL) in Nov 2020
Interview
The STAR method is an interview technique that gives you a straightforward format you can use to tell a story by laying out the situation, task, action, and result. Talk about specific ways you solved a difficult problem. How do you overcome objections and give examples.
I applied online. The process took 1 day. I interviewed at American Express (Fort Lauderdale, FL) in Sep 2020
Interview
First interview from comfort of your own home. Used an application called vueright or something like that. Asked like 4 questions and then submit to recruiter. Questions were story based. Explain a time when...