I applied through a staffing agency. I interviewed at American Express (New Delhi) in Feb 2016
Interview
V&A round checking your comm skills.. that needs to be top notch.. all they need are people who can speak fluent English basically u have to speak to customers over the phone
Interview questions [1]
Question 1
last experience.. what did u learn there? how will u apply those skills here.. strengths and weaknesses
I applied online. The process took 2 weeks. I interviewed at American Express (Madrid) in Dec 2022
Interview
Le processus d´entretien d´embauche était bien organisé, même si je n´ai pas obtenue le poste en question. J´ai bien aimé le fait que l´employeur a utilisé des appels téléphoniques et des appels zoom pour le processus d´embauche.
Received emailed to schedule interview 1. Interview 2 os a GroupMe interview Basically situational/behavioral questions , Hear back fast, find out lot about the job. Recruiter was very nice and helpful.
Interview questions [1]
Question 1
Tell me about a time you was given a deadline but was able to reach the deadline because something came up
I applied through an employee referral. The process took 1 day. I interviewed at American Express (Gurgaon, Haryana) in Sep 2017
Interview
The process was huge and took hours. There was a written test, group discussion and personal interview round. The personal interview round lasted for around 10-15 minutes. The questions were simple and direst. The IQ test involved maths, LR and English questions. The questions were not hard.
Customer Care applicants have rated the interview process at American Express with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care roles take an average of 20 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Care according to 4 Glassdoor interviews include:
IQ intelligence test: 25%
Drug test: 25%
Personality test: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -