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      American Express

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      Customer Service Representative Interview

      Oct 3, 2017
      Anonymous Interview Candidate
      Lafayette, LA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Lafayette, LA) in Sep 2017

      Interview

      I applied in early September 2017, this is literally my 3rd time applying. A week after applying, I was invited to take the skills level test. About 3 days later, I was called by a recruiter who then schedule a 45 minute preliminary interview with her the next day. The interview was intense with a lot of scenario based questioning. She also called 15 minutes LATER than the agreed upon interview time which I felt was very unprofessional. Approximately a week later, I participated in a panel style interview with about 6 other candidates. This interview was weird to say the least. We all gave a brief intro of ourselves, and then moved around to different hiring managers as if we were competing for the position. A week later, I received an email stating I would be moved to the final round of interviewing. For this interview I spoke one on with an American Express customer service manager. He seemed to be impressed with me, and told me I answered all of the questions well but appeared to be a bit nervous. Four days after the interview, I received a weird email stating because I claimed on my application that I was not eligible to work in the U.S, I would not be considered for the position?? I have been a U.S. citizen all of my life, and have NEVER indicated that I was not. I do believe that American Express has racist hiring managers. They are looking for that certain demographic that I proudly do not fit. I thank God that I will be graduating from college in 2 months. I hope to never have to be degraded again by scam companies offering employment based on ethnicity ever again! P.S. I have over 15 years of customer service experience, and a Bachelor's degree.

      Interview questions [1]

      Question 1

      Tell me about a time that you had to overcome a difficult situation?
      Answer question
      2

      Other Customer Service Representative Interview Reviews for American Express

      Customer Service Representative Interview

      May 5, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at American Express

      Interview

      had three steps. interview with recruiter then had to come in and interview with performance based questions followed that up with a role play sesh. You then had to go on the website confirm everything is correct. then drug test and background check

      Customer Service Representative (CSR) Interview

      Apr 3, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at American Express

      Interview

      Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them

      Customer Service Representative (CSR) Interview

      Mar 5, 2026
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at American Express (Toronto, ON)

      Interview

      first interview- behavioral round with talent acquisition on teams second interview-in person with 2 team leads, 5 behavioral question and scenario based 2 assessments for language and other types of assesments

      Interview questions [1]

      Question 1

      how would you handle a caller who asked you to do something against procedures
      Answer question

      American Express interviews FAQs

      • Customer Service Representative applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 59% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 77 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
      • Common stages of the interview process at American Express as a Customer Service Representative according to 77 Glassdoor interviews include:

        Phone interview:  22%

        Skills test:  13%

        Group panel interview:  12%

        Drug test:  12%

        One on one interview:  12%

        Background check:  10%

        Personality test:  8%

        Presentation:  5%

        IQ intelligence test:  4%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(565) ;
        2. Manager(546) ;
        3. Software Engineer(508) ;
        4. Director(493) ;
        5. Business Analyst(438) ;
        6. Customer Care Professional(437) ;
        7. Customer Service Representative(416) ;
        8. Senior Manager(390) ;
        9. Senior Analyst(293) ;
        10. Travel Consultant(288) ;
        11. Assistant Manager(221) ;
        12. Project Manager(220) ;
        13. Team Leader(191) ;
        14. Product Manager(181) ;
        15. Financial Analyst(155) .


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      Jobs at American Express

      29 jobs in United States
      Assistant Team Leader- Centurion Lounge, Phoenix
      Phoenix, AZ
      ·
      $55K - $63K /yr
      (Employer provided)
      View job
      Manager - Compliance; Workforce Planning
      Phoenix, AZ
      ·
      $89K - $150K /yr
      (Employer provided)
      View job
      Customer Care Professional-Platinum Dispute Gate
      Sunrise, FL
      ·
      $20 - $22 /hr
      (Employer provided)
      View job
      Senior Cybersecurity Engineer-IAM And/ OR Cloud Security (AI Agent security)
      Phoenix, AZ
      ·
      $123K - $215K /yr
      (Employer provided)
      View job
      Insurance Claims Representative
      Phoenix, AZ
      ·
      $20 - $24 /hr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs