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      American Express

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      American Express interviewsAmerican Express Travel Consultant/Customer Service-travel Career Program Virtual interviewsAmerican Express interview
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      Travel Consultant/Customer Service-travel Career Program Virtual Interview

      Sep 6, 2018
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Express (Orlando, FL) in Aug 2018

      Interview

      I applied for the position on 08/09/18. I already had completed assessments on file for a position that I applied to earlier in the year so I did not have to do them again. I received an email on 8/23/18 from a recruiter requesting my availability for a phone interview. I had the interview on 8/27/18 , it was about a 45 min convo past experiences, questions about my knowledge of travel etc. The recruiter was very personable, it felt more like a conversation then a interview. After the interview she asked me if I had any questions, I had about 2-3 that I asked. I was then congrulated and told I would be moving to the next step in the hiring process which was a group interview with about 15 other candidates that I had on 8/30/18. The group interview lasted 3 hours and was also done virtually over the phone. The recruiter will call you before the group interview and will go over everything. After the group interview was completed we were told if we got the position we would receive a call back within 72 hours and if we didn’t get the position an email would be sent. I received a phone call with my offer on 9/5/18 exactly 72 business hours!! I was told the email with the offer letter, background and drug test info should arrive by the end of the week

      Interview questions [1]

      Question 1

      If you could travel anywhere where would it be and why? How would you pitch a customer about this destination?
      Answer question
      6

      American Express interviews FAQs

      • Travel Consultant/Customer Service-travel Career Program Virtual applicants have rated the interview process at American Express with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Travel Consultant/Customer Service-travel Career Program Virtual roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
      • Common stages of the interview process at American Express as a Travel Consultant/Customer Service-travel Career Program Virtual according to 1 Glassdoor interviews include:

        Skills test:  17%

        Phone interview:  17%

        IQ intelligence test:  17%

        Drug test:  17%

        Group panel interview:  17%

        Presentation:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(565) ;
        2. Manager(546) ;
        3. Software Engineer(509) ;
        4. Director(493) ;
        5. Business Analyst(439) ;
        6. Customer Care Professional(437) ;
        7. Customer Service Representative(416) ;
        8. Senior Manager(390) ;
        9. Senior Analyst(293) ;
        10. Travel Consultant(289) ;
        11. Assistant Manager(222) ;
        12. Project Manager(220) ;
        13. Team Leader(191) ;
        14. Product Manager(181) ;
        15. Financial Analyst(155) .


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      Jobs at American Express

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