Customer Care Representative applicants have rated the interview process at American Express with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 26 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Care Representative according to 19 Glassdoor interviews include:
Phone interview: 19%
Skills test: 18%
One on one interview: 12%
Background check: 12%
Drug test: 12%
Personality test: 10%
IQ intelligence test: 8%
Presentation: 4%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at American Express (Kuala Lumpur) in Oct 2018
Interview
I apply on the website, and got an email to complete an assessment. The assessment was okay. There was a lot of questions. I suggest that those who wants to apply to be prepared and sit in a comfortable place as the test would take a while. It took me around 2 hours to finish. After that I got a call, during that call they ask me questions about my previous job and some questions on handling customers. After the call, there will be an English assessment test. The test require you to read text and answer accordingly without the text. Of course there were call simulation test as well, all these were done over the internet with an interviewer.
Interview questions [1]
Question 1
How do you handle a call when the person on the other end do not want to buy your product?
I interviewed at American Express (Fort Lauderdale, FL)
Interview
American Express uses STAR method a lot and learning that will help you during the interview. Expect a lot of scenario questions. They are also looking for personality, which can sometimes carry you further than your experience.
Interview questions [1]
Question 1
Tell me about a time you had to deliver a difficult message.
Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details
Interview questions [1]
Question 1
Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
I applied online. I interviewed at American Express (Miami, FL) in Dec 2020
Interview
Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.