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      American Express

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      Customer Care Professional Tier II Interview

      Jul 13, 2014
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Express (Phoenix, AZ)

      Interview

      The interview process went very smoothly. I applied online and received an email to complete online testing. After testing, I received a call the next day to set up a phone interview. The phone interview was scheduled for later on that day. After the phone interview, I was invited to come to the office for an in person interview the next week. The in person interview was with one person. She told me about the position and reviewed my resume. She asked me five competency based questions and asked if I had any questions for her. She advised that I would here something either way by the end of the week. At 4:45pm on Friday of that week, I received a call offering me the position.

      Interview questions [1]

      Question 1

      One of the questions that I was asked was about how my actions contributed to change within an organization.
      Answer question