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      American Express

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      American Express interviews FAQs

      • Virtual Customer Care Representative applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Virtual Customer Care Representative roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
      • Common stages of the interview process at American Express as a Virtual Customer Care Representative according to 1 Glassdoor interviews include:

        Background check:  20%

        Group panel interview:  20%

        Phone interview:  20%

        Personality test:  20%

        Skills test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(565) ;
        2. Manager(546) ;
        3. Software Engineer(509) ;
        4. Director(493) ;
        5. Business Analyst(438) ;
        6. Customer Care Professional(437) ;
        7. Customer Service Representative(416) ;
      Senior Manager
      (390) ;
    • Senior Analyst(293) ;
    • Travel Consultant(289) ;
    • Assistant Manager(222) ;
    • Project Manager(220) ;
    • Team Leader(191) ;
    • Product Manager(181) ;
    • Financial Analyst(155) .


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      Virtual Customer Care Representative Interview

      Feb 5, 2022
      Anonymous employee
      Accepted offer
      Positive experience
    • Security
    • Work With Us

      • Advertisers
      • Careers
    • Average interview

      Application

      I applied online. The process took 2 days. I interviewed at American Express in Jan 2022

      Interview

      First interview was audio, very brief and to the point. The second interview was a group Zoom interview, which was unexpected but still interesting. The different perspectives of other candidates made it more interesting than a traditional question/answer process.

      Interview questions [1]

      Question 1

      Describe a time where you had to deliver some unfavorable information to someone in the workplace or in your personal life. What did you say, how did it go?
      1 Answer

      Jobs at American Express

      132 jobs in United States
      Manager, Regulatory Advisory & Practices
      New York, NY
      ·
      $89K - $150K /yr
      (Employer provided)
      View job
      Senior Associate Product Manager, Amex Digital Labs
      New York, NY
      ·
      $89K - $150K /yr
      (Employer provided)
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      Director, Digital Product Management -Travel & Lifestyle Experiences
      New York, NY
      ·
      $144K - $256K /yr
      (Employer provided)
      View job
      Assoc-Digital Product Ops
      New York, NY
      ·
      $78K - $125K /yr
      (Employer provided)
      View job
      Sr Analyst-Paid Search Banking & Non Card
      New York, NY
      ·
      $78K - $125K /yr
      (Employer provided)
      View job
      View all Virtual Customer Care Representative Jobs