Basic reference materials for the interview are sent to candidates beforehand, and the interview itself was not too tough. There were 3 stages of evaluation within the same interview session, lasting up to 45 minutes.
Interview questions [1]
Question 1
They go through a mock call with hypothetical customer to gauge candidate's response
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.
Customer Care Professional applicants have rated the interview process at American Express with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Professional roles take an average of 17 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Care Professional according to 63 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 15%
Skills test: 13%
Background check: 13%
Drug test: 11%
Group panel interview: 10%
Personality test: 9%
IQ intelligence test: 4%
Presentation: 3%
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