Customer Care Representative applicants have rated the interview process at American Express with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 26 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a Customer Care Representative according to 19 Glassdoor interviews include:
Phone interview: 19%
Skills test: 18%
Drug test: 12%
One on one interview: 12%
Background check: 12%
Personality test: 10%
IQ intelligence test: 8%
Presentation: 4%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 7 weeks. I interviewed at American Express in Sep 2015
Interview
After I applied I had to do a visual interview, then I had a regular phone screening, which lead to a phone interview with a recruiter who then set up a physical interview. The recruiter didn't tell me who I was interviewing with so security didn't know who to contact. Director was late & didn't seem to want to be there.
Interview questions [2]
Question 1
Tell me of a time when you defused an upset customer
I interviewed at American Express (Fort Lauderdale, FL)
Interview
American Express uses STAR method a lot and learning that will help you during the interview. Expect a lot of scenario questions. They are also looking for personality, which can sometimes carry you further than your experience.
Interview questions [1]
Question 1
Tell me about a time you had to deliver a difficult message.
Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details
Interview questions [1]
Question 1
Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
I applied online. I interviewed at American Express (Miami, FL) in Dec 2020
Interview
Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.