HOME BASED SERVICE - Customer Care Professional applicants have rated the interview process at American Express with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for HOME BASED SERVICE - Customer Care Professional roles take an average of 15 days to get hired, when considering 54 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 25 days.
Common stages of the interview process at American Express as a HOME BASED SERVICE - Customer Care Professional according to 54 Glassdoor interviews include:
Phone interview: 22%
Skills test: 17%
Background check: 15%
Personality test: 14%
Drug test: 11%
One on one interview: 8%
Group panel interview: 6%
IQ intelligence test: 3%
Other: 3%
Presentation: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at American Express in Jan 2016
Interview
I applyed for the position part/full time I immediately got a reply back for an assessessment I am not feeling very confident about the assessment I have many many years of customer service and management experience however I so not do well with all the crazy shape assessments and have yet to understand what do finding what triangle come next have to do with taking a phone call in my any years in a call center I have never used that nor do I see how it relate so with that being said I doubt if I will be moving forward in the process I'm just waiting on that dreadful we decided to move forward with other candidates email
Super interactive including a recorded interview, after passing the hirevue recorded interview I had a virtual face to face and was offered a job at the end of the interview.
I applied online. The process took 6 weeks. I interviewed at American Express in Apr 2021
Interview
Process was long poor communication on scheduling led me to have a difficult time requesting time off at my then current job. Initial was a phone screening, then a group interview prep and finally a group interview.
Interview questions [1]
Question 1
Experience on customer service and how you handle problems.
I applied online. The process took 2 months. I interviewed at American Express in Oct 2018
Interview
Applied online on American Express Careers section I received a email saying that I was selected for a phone interview I set up phone interview for 3 days later the phone interview was thorough she asked a lot of questions Some were basic about my application and some STAR Format we spoke for about an hour and she informed me that she was moving me forward in the process and that the next step would be a Meet and Greet this was a panel type interview It was all virtual as this is a home based position but the meet and greet was me 5 other candidates and 4 interviewers The first part was a introduction every one takes turns introducing yourself and a quick intro about your experience after you go to a private interview with one of the interviewers there they will ask a ton of questions STAR format I don’t remember the questions and then we roll played this went well then I was sent back to the group call and was split with two other candidates to chat about the company and ask any questions we may have after that we were all told that we would hear something back within three days. About a week or so later I received a email saying that I was selected as a finalist for the position and I would be contacted in a few days to go over a few things I didn’t hear from him until 3 weeks after that email and he made an offer and sent all the info about schedule and equipment. It was tough but I enjoyed the process they only choose the best.
Interview questions [1]
Question 1
Name a time you had to deliver exceptional customer Service