I applied online. The process took 3 weeks. I interviewed at American Home Shield
Interview
They did a group interview, pretty straight forward questions, if you are pretty confident in providing your answers you will be fine. They hire a lot of people at once, so as long as you don't completely blow it, you should be okay. You are in a group, so if you do not have an answer in two seconds, it is okay, because someone else can go first! After the group interview, they did a one on one immediately afterwards. What did you like about the previous company you worked for, etc. I was one of the first ones called back, not sure what happens with the ones they don't like. Then you wait for the training class to start, which can take a week or so.
Interview questions [3]
Question 1
Something along the lines of "what do you do for fun, or hobby, or free time"?
I applied online. The process took 2 days. I interviewed at American Home Shield (Fort Worth, TX) in Jun 2023
Interview
Job description that I applied for was not what I was interviewed for and was told that they often used the wrong description to get applicants for unwanted positions. I thought it was a position to answer questions regarding coverage but it was a position that called out to tell people their claim was denied.
I applied online. The process took 2 weeks. I interviewed at American Home Shield
Interview
Sat in a room with three supervisors and was asked different questions about self and work place experiences. Was able to ask the managers questions about the company and job title.
I applied online. The process took 3 days. I interviewed at American Home Shield (Memphis, TN) in Nov 2017
Interview
I applied online on a Saturday and Monday I received a email with a voice interview invitation. After the voice invitation received a invitation for a in person interview talk with 2 managers was offered the job the same day.
Customer Service Representative applicants have rated the interview process at American Home Shield with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 55% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at American Home Shield overall takes an average of 17 days.
Common stages of the interview process at American Home Shield as a Customer Service Representative according to 12 Glassdoor interviews include:
Drug test: 17%
Skills test: 17%
One on one interview: 15%
Background check: 12%
Group panel interview: 12%
Phone interview: 12%
Personality test: 10%
Other: 5%
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