Customer Service Representative applicants have rated the interview process at American Income Life with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 26% positive. To compare, the company-average is 32.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 4 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at American Income Life overall takes an average of 6 days.
Common stages of the interview process at American Income Life as a Customer Service Representative according to 80 Glassdoor interviews include:
One on one interview: 21%
Group panel interview: 18%
Presentation: 14%
Phone interview: 14%
Background check: 11%
Personality test: 6%
Drug test: 4%
Skills test: 4%
IQ intelligence test: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Income Life
Interview
Several lies and intentional misleading information in the interview. First they said they would do individual interviews, there were 2 multi-person interviews where there were 10+ others present at the time. On their job listing they claimed $65000 PLUS commission. It is solely based on commission, they want you to put in 60+ hours a week with no base pay or private interview? Big no thanks
Interview questions [1]
Question 1
They didn't ask me anything personal, relevant, or answer any of the questions I had directly. They showed no interest in me as a human being. Every question I asked was answered with "we will get to that in the presentation" (spoiler: I sat through the presentation and it did not answer my question) and then when I repeated my questions at the end, I was met with "that's something you can speak to your trainer about" very dodgy over all.
I applied through other source. I interviewed at American Income Life (Orlando, FL)
Interview
Group then one-on-one. Lasts a few hours. 20-30 people sent straight to group with 5-8 page questionnaire to be filled out. Very lengthy and completely commission sales based pay. After you pay for the 40 hour course, plus the state exam. You then train for weeks for over 40 hours a week and no pay until hoh make a sale that sticks.
I applied online. I interviewed at American Income Life (Waco, TX) in Oct 2025
Interview
Talked on zoom for 20 minutes. Past job duties, comments about benefits, flexibility about work schedule, high volume inbound calls, when available to begin working, am to work overtime if needed
I applied online. I interviewed at American Income Life (St. Thomas, ON) in Oct 2024
Interview
Pre recorded Video that seemed more like a sales pitch. Looked like the person was reading from a script. They went into the history of the company and it all sounded to good to be true. It is commission based job working from home.