Customer Service applicants have rated the interview process at American Water with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 12 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Water overall takes an average of 27 days.
Common stages of the interview process at American Water as a Customer Service according to 2 Glassdoor interviews include:
Group panel interview: 20%
Phone interview: 20%
Skills test: 20%
Presentation: 20%
Drug test: 20%
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I applied online. The process took 2 weeks. I interviewed at American Water (Mechanicsburg, PA) in Mar 2020
Interview
Not bad at all. It was quick and easy. Questions were not hard at all. Mostly regular customer service questions. If you are experienced you should be okay. There were only two people in the interview and about 15 questions It wasn't hard questions at all.