I applied online. The process took 3 weeks. I interviewed at Apple
Interview
Phone interview, FaceTime interview, two in person interviews. Each time it was a different group of people. They were all impressed with my trouble shooting steps even for a Situation I’ve never experienced before.
Interview questions [1]
Question 1
Explain a time you helped a frustrated customer with tech support and they left happy
Common questions not very easy but be prepared. They can do both onsite or in person interviews. Expect typing test. Knowing a second language is a plus. Common questions not very easy but be prepared. They can do both onsite or in person interviews. Expect typing test. Knowing a second language is a plus
Straight forward interview process, have 2 sets of interviews to do. Once interviews done you usually hear back within week, first interview is just about yourself and why you want the role, second interview just dives deeper into questions about job and how you work under stress
It was ok. Panel interview with multiple people asking different set of questions. Questions related to job and past experience and questions about skill set and knowledge of tools and different techniques and processes.
Tech Support applicants have rated the interview process at Apple with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support roles take an average of 44 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a Tech Support according to 6 Glassdoor interviews include:
Skills test: 20%
Phone interview: 20%
Background check: 20%
IQ intelligence test: 10%
Personality test: 10%
Drug test: 10%
One on one interview: 10%
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