I applied online. The process took 6 weeks. I interviewed at Apple in Aug 2015
Interview
I was a part of the Apply hiring event one day before leaving for a 5 weeks. I indicated that at the event, and they were extremely accommodating and assured me that it wouldn't be a problem. I think the hiring event I attended was more low key than some of the others described, but very similar nonetheless, and there are ample reviews for an interested candidate.
I didn't hear back from them at all until a few days before I was returning home. I was called for a second interview after all that time. I really appreciate that they waited and remained interested. I went in for the second interview. I interviewed with a senior manager--it was relaxed and pleasant. He mostly spent the time getting to know me and allowing me to get to know him. He asked some questions about how I would handle communication with customers and coworkers, talked some about what training would look like, how the schedule works, and assured me that there would be a next step.
I waited about 6 days before getting a call back for another interview. I am currently on the fence, as I have just started another job. Frankly, it is a difficult transition to make, as getting into Apple is a long process, stretching for over a month at times. Even then, you may end up with part-time employment. I think this is a transition better made with some planning and strong confidence that it is where you want to be.
Interview questions [1]
Question 1
Walk me through how you would handle a customer whose phone (i.e. lifeline) is broken.
The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.
Erstes Vorstellungsgespräch - 20 Minuten. Sehr angenehm und professionell. Solange man sich bisschen damit beschäftigt, wird es gut laufen. Man muss sich auf jedenfall selbstbewusst und sozial darstellen. Viel lächeln und aktiv zuhören. Stelle auch deine eigenen Fragen, mach es klar dass du die Website dir angeschaut hast und dass du wirklich interessiert bist. Apple ist es egal was du weißt, sei einfach ehrlich und transparent.
I applied online. The process took 3 weeks. I interviewed at Apple (San Diego, CA) in Mar 2026
Interview
One group interview as well as a phase 2/3 interview with the store manager and possibly the director (i didn't make it past the second interview) but everything is straightforward and mainly behavior questions.
Interview questions [1]
Question 1
How is your performance measured in your current or previous role?
Apple Genius applicants have rated the interview process at Apple with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Apple Genius roles take an average of 22 days to get hired, when considering 124 user submitted interviews for this role. To compare, the hiring process at Apple overall takes an average of 29 days.
Common stages of the interview process at Apple as a Apple Genius according to 124 Glassdoor interviews include:
Group panel interview: 28%
One on one interview: 17%
Phone interview: 13%
Background check: 8%
Skills test: 8%
Presentation: 8%
Drug test: 7%
Personality test: 6%
IQ intelligence test: 3%
Other: 2%
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