Customer Service Representative applicants have rated the interview process at Armstrong with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 89% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 33 user submitted interviews for this role. To compare, the hiring process at Armstrong overall takes an average of 13 days.
Common stages of the interview process at Armstrong as a Customer Service Representative according to 33 Glassdoor interviews include:
Background check: 19%
Drug test: 19%
Personality test: 13%
One on one interview: 12%
Phone interview: 11%
Skills test: 11%
Group panel interview: 8%
IQ intelligence test: 5%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Armstrong (Butler, PA) in Mar 2023
Interview
Was able to answer all of my questions about the job day one and a great overall experience management was kind and understanding and employees were all very friendly and helpful.
I applied online. The process took 4 days. I interviewed at Armstrong (Butler, PA) in May 2026
Interview
Easy going. Back and forth question and answer session with two individuals in both technical and customer service. Discussed life outside of work as well. Very personable session. Technical questions and customer service based questions.
I applied online. The process took 2 days. I interviewed at Armstrong (Butler, PA) in Aug 2025
Interview
It was very welcoming and not intimidating. I enjoyed that everyone had tenure with the company. Shows that the company values its employees and knows how to keep them happy. Staff was very nice and informative. Looking forward to growing with the company or within.
Interview questions [1]
Question 1
What made you apply and what can I bring as an asset.
The interview process first involves a phone screening. After this, you should be sent a link to complete an online assessment that simulates various support scenarios to measure the quality of your response and typing skills. After this an in-person, panel style interview is held to chat about the role and ask questions of each other.