Customer Service Representative applicants have rated the interview process at Army and Air Force Exchange with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 59.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Army and Air Force Exchange overall takes an average of 18 days.
Common stages of the interview process at Army and Air Force Exchange as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 40%
Background check: 20%
Presentation: 20%
Phone interview: 13%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Army and Air Force Exchange (Fort Gordon, GA)
Interview
Very easy, quick and simple questions, you interview with the customer service supervisor, she will then show you around afterwards and give a call back within a week. It took maybe less than 30 minutes during the whole process
I applied online. The process took 2 weeks. I interviewed at Army and Air Force Exchange
Interview
Very short interview, with a few questions. One on one. Asked about experience and hours willing to work. Do you work well with other people. It was an easy interview what was short. Couldnt give me a starting wage. Was told HR dealt with money which is understandable. Overall nice atmosphere
I applied online. The process took 4 weeks. I interviewed at Army and Air Force Exchange (San Antonio, TX) in Jul 2019
Interview
In person interview one on one with the manager. Asked situational questions when dealing with customers. Also covered individual goals and how those goals mesh with the workplace. At the end of the interview, we took a tour of the facility with a brief overview of the different areas.
Interview questions [1]
Question 1
What individual goals do you have and how do you think those goals will translate into helping the workplace?