Can you give me an example of a time when you went above and beyond to help a customer? What was the situation, and what steps did you take to ensure the customer was satisfied with the outcome? How do you prioritize and manage multiple customer requests or complaints at the same time? Can you give me an example of a time when you had to juggle multiple customer needs and how you handled it? Can you describe a time when you had to deliver bad news to a customer? How did you approach the situation, and what steps did you take to ensure the customer was still satisfied with their experience?