Customer Service Representative applicants have rated the interview process at Arvato with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 53.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at Arvato overall takes an average of 14 days.
Common stages of the interview process at Arvato as a Customer Service Representative according to 26 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
Skills test: 15%
Background check: 11%
IQ intelligence test: 9%
Drug test: 8%
Other: 8%
Presentation: 8%
Personality test: 5%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Arvato
Interview
I was interviewed by 2 people via hangouts. They were friendly, we did a simulation of CSR and a customer. They told me about the company, and asked questions from my past experience especially related to customer service. it took around 50 minutes.
Interview questions [1]
Question 1
Describe a situation where you had unsatisfied customer, how do you deal with workload , why do you want to work as a CSR.
Straight forward, online and in person. Usual on site visit with more questions. Nothing too challenging. Usual CSR questions - tell us about a time, tell us about etc Then a site tour
Easy and straight forward interview. Standard questions. No test or assignment to do. Interview took 30 mins in total approx. More like a one to one conversation with team manager.
I applied online. The process took 2 weeks. I interviewed at Arvato (Hannover) in May 2023
Interview
Alles lief wirklich super! War das beste Verfahren, dass ich durchlaufen bin. Es gab 2 Gespräche. Ein kurzes Video Interview mit Abteilungsleiter und HR und dann persönliches Gespräch. Ich wurde sehr freundlich empfangen und die Gesprächspartner waren sehr gut vorbereitet. Ich habe mich als Bewerber ernst genommen gefühlt. Rückmeldung war auch sehr respektvoll, freundlich und man wurde stets auf dem Laufenden gehalten bezüglich des Standes. Alle Zusagen wurden eingehalten. Die Stelle und die Aufgaben wird klar kommuniziert.
Interview questions [1]
Question 1
Fragen zum CV, persönliche Fragen allgemein, warum Arvato, Stärken/Schwächen und paar Aufgaben, die man lösen sollte.