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      Asana

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      Senior Customer Success Manager Interview

      Jul 2, 2019
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Asana (London, England) in Jun 2019

      Interview

      I applied for a Senior CSM role based in London and I got invited for a 30mins phone interview. The recruiter was late 15mins and only had remaining 15mins to interview me for a Senior role! Needless to say I felt being rushed and didn't feel like I had a chance to explain my experience and expectations properly. After 2 weeks I received an automated and a very generic email saying 'thanks but no thanks' and I was rejected. I'm deeply disappointed with the recruitment process for a Senior role, as the company reviews mentioned it was 'one of the most friendly companies to work for' - unfortunately, the interview process didn't indicate neither professionalism or friendliness at all.

      Interview questions [1]

      Question 1

      Example of a very satisfied customer - ''What did you do? Did you go above and beyond? How did you do it?"
      Answer question
      Asana response
      7y
      Thank you for sharing your feedback. Candidate experience is incredibly important to us at Asana and I'm sorry your experience did not live up to your expectations. This feedback is helpful for our team to ensure that this is not repeated in the future. Thank you for taking the time to interview at Asana.

      Asana interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(124) ;
        2. Account Executive(48) ;
        3. Sales(22) ;
        4. User Operations Specialist(21) ;
        5. Data Scientist(20) ;
        6. Engineering Manager(20) ;
        7. Enterprise Account Executive(20) ;
        8. Customer Success Manager(19) ;
        9. Marketing(16) ;
        10. Product Manager(15) ;
        11. Sales Development Representative (SDR)(15) ;
        12. Senior Software Engineer(15) ;
        13. Manager(13) ;
        14. Business Development Representative (BDR)(9) ;
        15. Corporate Account Executive(9) .


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      Jobs at Asana

      3 jobs in United States
      Senior Product Manager, AI
      San Francisco, CA
      ·
      $202K - $230K /yr
      (Employer provided)
      View job
      Technical Account Manager
      Chicago, IL
      ·
      $120K - $136K /yr
      (Employer provided)
      View job
      Technical Solutions Engineer, Command
      New York, NY
      ·
      $168K - $179K /yr
      (Employer provided)
      View job
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