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      Asana

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      Customer Success Manager Interview

      Sep 23, 2024
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asana (London, England) in Aug 2024

      Interview

      After two rounds of initial interview questions, the team at Asana went completely quiet. When I sent a polite request for an update, there was no response. This is unacceptable for a company of such standards.
      2

      Other Customer Success Manager Interview Reviews for Asana

      Customer Success Manager Interview

      Mar 6, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Asana

      Interview

      The recruiter reached out to me for a screening call, said she would move me forward, then ghosted me. I would not recommend wasting your time with Asana, try elsewhere.

      Interview questions [1]

      Question 1

      How many accounts do you work with?
      Answer question

      Customer Success Manager Interview

      Jan 25, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Asana (London, England) in Aug 2024

      Interview

      Straight forward interview process starting with a telephone screening led by one of their HR team members and then onto an interview with the hiring manager. Then you can expect a panel interview with some of the team members. I did feel like there wasn't much that was a surprise but felt there was little enthusiasm in the 1st round interview after having a great call with HR. Overall, I think Asana is a solid company and I like the product but the interview process was a bit underwhelming. I didn't feel like I was told what the primary concern was for the hiring manager, which ultimately led to me preparing to discuss points that weren't as important to the hiring manager as I was led to believe. Otherwise, HR was stellar and made sure to get back to me quickly.

      Interview questions [1]

      Question 1

      Asked typically CSM questions, including the size of the book of business I managed and how I approached senior-level relationship building.
      1 Answer
      1

      Asana interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Asana with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 48.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 39 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Asana overall takes an average of 25 days.
      • Common stages of the interview process at Asana as a Customer Success Manager according to 8 Glassdoor interviews include:

        Phone interview:  38%

        Group panel interview:  25%

        One on one interview:  25%

        Personality test:  6%

        Presentation:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(123) ;
        2. Account Executive(48) ;
        3. Sales(22) ;
        4. User Operations Specialist(21) ;
        5. Data Scientist(20) ;
        6. Engineering Manager(20) ;
        7. Enterprise Account Executive(20) ;
        8. Customer Success Manager(19) ;
        9. Marketing(16) ;
        10. Product Manager(15) ;
        11. Sales Development Representative (SDR)(15) ;
        12. Senior Software Engineer(15) ;
        13. Manager(13) ;
        14. Business Development Representative (BDR)(9) ;
        15. Corporate Account Executive(9) .


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      Jobs at Asana

      7 jobs in United States
      Senior Product Manager, Rules Experience
      San Francisco, CA
      ·
      $202K - $230K /yr
      (Employer provided)
      View job
      Senior Product Manager, AI Agents
      San Francisco, CA
      ·
      $202K - $230K /yr
      (Employer provided)
      View job
      Technical Solutions Engineer, Command
      United States
      ·
      $168K - $179K /yr
      (Employer provided)
      View job
      Technical Account Manager
      Chicago, IL
      ·
      $120K - $136K /yr
      (Employer provided)
      View job
      Corporate Account Executive
      Chicago, IL
      ·
      $81K - $185K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs