Had to go through two rounds for an interview, but it was overall a non-stressful experience. The hiring manager was extremely accommodating and an overly communicative about what the position entails, the hourly pay, the work culture, etc. Ultimately, I I ended up getting the job; so I’ll be back with another review on my experience as an employee there.
Other Customer Service Representative Interview Reviews for Ashley Furniture
I was invited to a video interview where I answered basic questions and after was offered to do another video interview with a manager. Once the interview was completed I was told they wanted to offer me the position and if I had any questions. I asked if pay could be neogotiated and she asked what I was looking for. I replied that a dollar more (above minimum wage) would be great but I would be happy to discuss it further. She volunteered that she would get back to me but I never heard back.
The interview process is pretty straightforward. Takes about 20 to 30min, and they get back to you within 24 hr. The Questions are behavioral and general situational questions. Just be ready and prepared with documents and a good personality.
Customer Service Representative applicants have rated the interview process at Ashley Furniture with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 51.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Ashley Furniture overall takes an average of 17 days.
Common stages of the interview process at Ashley Furniture as a Customer Service Representative according to 16 Glassdoor interviews include:
One on one interview: 25%
Background check: 21%
Drug test: 18%
Skills test: 11%
Group panel interview: 7%
Phone interview: 7%
Personality test: 4%
Presentation: 4%
Other: 4%
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