I applied through a recruiter. The process took 2 weeks. I interviewed at Aspect Software (Brentwood, TN) in Apr 2014
Interview
Very friendly and very descriptive of the position.
I was brought in and spoke with a very friendly black woman who made me feel very comfortable.
I described my previous job and my work done in college. They required a college degree when I started and then began hiring people with no degree.
Interview questions [1]
Question 1
What was one of the toughest experiences you've had at a former company?
I applied through a recruiter. I interviewed at Aspect Software (Orlando, FL) in Jun 2016
Interview
Internal Recruiter reached out on LinkedInn. Then we had a phone interview. Then I was passed to the hiring manager. I was then flew to its office for a face to face interview
I applied through an employee referral. The process took 3 months. I interviewed at Aspect Software in Nov 2011
Interview
The initial HR phone interview went smooth and HR was responsive. Second and third round face to face interviews were spread over a long period with minimal feedback.
Interview questions [1]
Question 1
Explain a situation where you provided a measurable benefit to a customer.
Customer Service Representative applicants have rated the interview process at Aspect Software with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 78% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 52 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Aspect Software overall takes an average of 22 days.
Common stages of the interview process at Aspect Software as a Customer Service Representative according to 3 Glassdoor interviews include:
Drug test: 15%
One on one interview: 15%
Presentation: 15%
Skills test: 15%
Phone interview: 15%
Group panel interview: 8%
Background check: 8%
IQ intelligence test: 8%
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