I applied through an employee referral. The process took 1+ week. I interviewed at Aspect Software (Brentwood, TN)
Interview
I was interviewed by three managers. They seemed very interested in my learning potential, versus what I already knew- which was good for me! The interview lasted about 15 minutes. It was a little overwhelming because it was conducted in a room full of windows and everyone would walk by and see the new candidate.
Interview questions [1]
Question 1
Describe your most difficult day on a job. What did you do to succeed?
I applied through an employee referral. The process took 2 weeks. I interviewed at Aspect Software (Brentwood, TN) in Mar 2012
Interview
One room being interviewed by 6 people simultaneously. The questions varied from being very technical – asking about knowledge of different operating systems and database technologies, to emotional-response questions (tell me about a time you were overwhelmed at work), to basic customer service questions. The interview took about 4 hours to complete.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer, and how did you satisfy them?
Technical Support Engineer applicants have rated the interview process at Aspect Software with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Engineer roles take an average of 12 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Aspect Software overall takes an average of 22 days.
Common stages of the interview process at Aspect Software as a Technical Support Engineer according to 2 Glassdoor interviews include:
Drug test: 25%
Group panel interview: 25%
Background check: 25%
Personality test: 13%
Phone interview: 13%
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