I applied online. The process took 1 week. I interviewed at Asurion (Antioch, TN) in Aug 2015
Interview
They schedule a time when you go to the site about 50 others are also there to interview. They call you in for a 1:1 with a recruiter.
The recruiter asks things to determine your personality and then simulates questions you would get on the job about software and devices.
Interview questions [2]
Question 1
Q- “ If my phone stopped working , what would you ask me to determine the cause ? “
I applied in-person. The process took 4 days. I interviewed at Asurion in Sep 2018
Interview
They will ask you tech questions and will ask what you know about the company. Be sure to review the links they sent in the email. But they mostly ask customer service questions. They don’t ask many tech questions. They only asked me three. They asked me how do I back up my phone, what’s the difference between a hard reset and a soft reset and what reason do I usually do a soft reset on my phone.
I applied online last night and I have already received a phone call and email with instructions for a phone interview. I will receive a call tomorrow morning and then take it from there. They have made the process so easy!!
I applied online. The process took 1 day. I interviewed at Asurion (Orlando, FL) in Oct 2016
Interview
It was really quick (about 10 min) and over the phone. She called around 9 pm and asked a few questions and passed me through to the assessment. They kinda require open availability even though I said I could not work past 11 and they are open until 12 I had to extend my hours. Pay starts at $16!
Interview questions [4]
Question 1
What is the difference between an HDMI cord and a USB cord?
Customer Service Technician applicants have rated the interview process at Asurion with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Technician roles take an average of 6 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Service Technician according to 5 Glassdoor interviews include:
Phone interview: 23%
Background check: 15%
Drug test: 15%
One on one interview: 15%
Presentation: 8%
Personality test: 8%
Skills test: 8%
IQ intelligence test: 8%
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