Tech Support applicants have rated the interview process at Asurion with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Tech Support roles take an average of 18 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Tech Support according to 16 Glassdoor interviews include:
One on one interview: 20%
Drug test: 17%
Skills test: 17%
Phone interview: 12%
IQ intelligence test: 10%
Presentation: 10%
Personality test: 7%
Background check: 5%
Other: 2%
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I applied online. The process took 3 days. I interviewed at Asurion (Scottsdale, AZ) in Jul 2018
Interview
I applied through indeed and I had finished the personality assessment. About 6 days later, I saw there was a hiring event so I messaged their talent acquisition asking if I may attend the hiring event since no one has called me back yet. I got no response so I attended the event, went through a team lead asking me questions, and that was it. The next day the talent acquisition team called me to phone interview me but since I had already done the hiring event they looked into my name and told me a rep would be calling me some time next week. And they did. Then I went through the background and drug test.
Interview questions [1]
Question 1
Describe a time where you helped someone troubleshoot & how you resolved the issue.
very robotic generic questions, no relatable the the job. had to drive to the the physically office just to be placed in a cubicle to do an interview on zoom.
Pretty good interview process. It’s tech support with a side of sales or up sales incorporated. The recruiter was very nice and it seemed like a straightforward process, I thought it seemed like a great place to work but ended up getting an offer for more money.
Interview questions [1]
Question 1
The device that you are using to dial in on, I’ll give you one minute to convince me to buy that device.