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      Asurion

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      Device Replacement Onboarding Expert Interview

      Aug 2, 2018
      Anonymous Interview Candidate
      Remote, OR
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Asurion (Remote, OR) in Jul 2018

      Interview

      It was pretty simple and everyone that I had contact with was very pleasant and provided plenty of information. I applied online, completed an assessment, had a phone interview, and then moved forward to a video interview. Then there was a background check and drug test, and they also complete a home scan to make sure your internet is up to speed and that your landline phone has no features and no voicemail. Just be prepared for extremely late hours. I had to pass on the offer because the late hours just would not work with childcare.

      Interview questions [1]

      Question 1

      Tell me about a time that you thought you didn't need the latest technology, but ended up changing your mind?
      Answer question

      Asurion interviews FAQs

      • Device Replacement Onboarding Expert applicants have rated the interview process at Asurion with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Device Replacement Onboarding Expert roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
      • Common stages of the interview process at Asurion as a Device Replacement Onboarding Expert according to 1 Glassdoor interviews include:

        Presentation:  25%

        Phone interview:  25%

        Drug test:  25%

        Skills test:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(418) ;
        2. Technical Support(151) ;
        3. Tech Coach(141) ;
        4. In Home Expert(121) ;
        5. Technician(120) ;
        6. Premier Support Technician(108) ;
        7. Tech Support Representative(105) ;
        8. Tech Support(100) ;
        9. Technical Support Representative(100) ;
        10. Software Engineer(97) ;
        11. Customer Service Representative (CSR)(89) ;
        12. Tech Expert(72) ;
        13. Supervisor(68) ;
        14. Manager(67) ;
        15. Technical Consultant(60) .


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