I applied online. I interviewed at Asurion in Jul 2018
Interview
Interview was great and smooth both over the phone and in person, even was offered the position and accepted offer but i've been waiting over a month and still no follow up to start background check. Called talent team and emailed them with no response to email and talked to 7 different representatives who could not help me and gave no information regarding when I would be contacted.
Interview questions [1]
Question 1
Questions regarding experience and a few general knowledge questions relating to the position.
I applied online. The process took 3 months. I interviewed at Asurion (Columbus, GA) in Nov 2021
Interview
You have to dial in via Zoom and you’re then split one on one with a recruiter for interview. They ask questions that you have to give in-depth responses. Overall, it was just like a face to face interview just via Zoom.
Interview questions [1]
Question 1
How would you walk a customer through downloading current update?
I applied online. The process took 2 weeks. I interviewed at Asurion (Reading, PA) in Sep 2021
Interview
The process was simple and to the point. I was basically asked what is my sales and tech background. Luckily previously working within the mobile. industry helped; plus I'm familiar with the company because it's the insurance company my company used.
The interview was through zoom, I was transferred to 3 different zoom calls (Which is a good thing; my. friend. didn't get pass the first. call). The process was a little close to a hour and honestly really easy, especially if you pass the requirements.
Interview questions [1]
Question 1
Tell us about your background in sales?
Tell us a bout your background in. tech?
(You're going to have to run a speed test)
I applied through an employee referral. I interviewed at Asurion in May 2021
Interview
Initial interview was just was just about your previous experience. Final interview is you will be in a mock call with a technical troubleshooting concern. After the the troubleshooting you will then sell any product to the interviewer. It's a hard selling company.
Interview questions [1]
Question 1
Do you have technical support experience? Do you have sales experience?
Technical Support Representative applicants have rated the interview process at Asurion with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 27 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Technical Support Representative according to 27 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
One on one interview: 17%
Skills test: 15%
Presentation: 13%
IQ intelligence test: 9%
Background check: 4%
Personality test: 3%
Group panel interview: 1%
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