I applied online. The process took 2 weeks. I interviewed at Asurion (Houston, TX) in Apr 2019
Interview
Went through 3 interviews, mostly situational questions. Recruiter does screening, operations team conducted a video conference interview, final interview came with Senior Management onsite. They are open to listening to why they should hire you, so come prepared to pitch your talents.
Interview questions [1]
Question 1
Tell us a time when you were given critical feedback, how did you respond ?
The process took 2 days. I interviewed at Asurion (Houston, TX)
Interview
I attended a hiring fair for supervisors that I learned about on Facebook. First met with a supervisor and a site Operations Manager. They asked me various situation and STAR based questions. I was then advanced to the second interview with the site director and a senior manager. They asked me to briefly walk through my resume and we had more of a conversation style meeting about my background and what they were looking for. I was advised that I would be contacted the next week on their decision. They called me the next day with an offer. It was a great experience overall.
Interview questions [3]
Question 1
Name a time where you had two priorities that were battling each other and how did you handle it?
Customer Solutions Supervisor applicants have rated the interview process at Asurion with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Solutions Supervisor roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Solutions Supervisor according to 2 Glassdoor interviews include:
Drug test: 22%
Group panel interview: 22%
One on one interview: 11%
Presentation: 11%
Background check: 11%
Skills test: 11%
Phone interview: 11%
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