Customer Service Associate applicants have rated the interview process at Asurion with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Service Associate according to 2 Glassdoor interviews include:
Drug test: 22%
Background check: 11%
Personality test: 11%
One on one interview: 11%
Skills test: 11%
IQ intelligence test: 11%
Presentation: 11%
Phone interview: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Asurion (Tampa, FL) in May 2020
Interview
The interview was ok. The recruiter did ask a lot of scenario questions so make sure you have a few. I really didn't think I was going to get the job because I felt like I was repeating myself on a few questions. But I did! Make sure to look at the camera and smile.
Interview questions [1]
Question 1
Describe a time when you had to assist a customer with a difficult situation, How did you resolve it?
I applied online. The process took 4 weeks. I interviewed at Asurion in Apr 2022
Interview
remote position zoom call, drug test, background check
i9 forms, a usual process that took about a month. simple process and friendly and helpful staff. did take a couple weeks since my application to hear back