Help Desk Technician applicants have rated the interview process at Asurion with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Help Desk Technician roles take an average of 15 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Help Desk Technician according to 7 Glassdoor interviews include:
Skills test: 19%
Background check: 16%
Drug test: 16%
Phone interview: 13%
One on one interview: 13%
Personality test: 13%
Group panel interview: 3%
Other: 3%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at Asurion (Phoenix, AZ) in Apr 2014
Interview
I applied and was called 30 minutes after application to set up an interview the next day with HR. HR liked the interview and set up another interview the day after with a supervisor. Each interview took about 30 minutes, both went well and HR called back with an offer that last day about an hour after the interview.
Interview questions [1]
Question 1
There were no technical questions, or really even behavioral questions. There was a small 15 question test and something like a 150 question personality test to be completed online to see if you know how to google and are going to be at work on time. The interviews were more of a tell me about your resume, certifications, and class work. When talking with the supervisor we discussed phone operating systems and why we disliked one or preferred another.
I applied online. The process took 1 week. I interviewed at Asurion in Aug 2020
Interview
The interview process is a multi-stage process for hiring new employees. The interview process typically includes the following steps: writing a job description, posting a job, scheduling interviews, conducting preliminary interviews, conducting in-person interviews, following up with candidates and making a hire.
I applied online. The process took 1 day. I interviewed at Asurion in May 2015
Interview
3 interviews customer service based, personality based, one day, series of different questions. applied online got offer the same day. wanted to know how i felt troubleshooting devices like phones and computers and asked app questions. wanted to know if I was comfortable using internet as well. Typical interview minus those technical questions.
I applied through a staffing agency. The process took 2 months. I interviewed at Asurion (Phoenix, AZ) in Nov 2014
Interview
Easy, tech questions. Asking if you know about cellphones, emails, hotspots. etc. they also ask you about any times in the past you have done some type of troubleshooting on phones. If you have worked for any major cellphone carriers or anything like that.
Interview questions [1]
Question 1
tell me a time when you had to troubleshoot for someone.