Customer Service applicants have rated the interview process at Asurion with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 10 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a Customer Service according to 7 Glassdoor interviews include:
Drug test: 23%
Phone interview: 23%
Skills test: 13%
Personality test: 10%
One on one interview: 7%
Group panel interview: 7%
IQ intelligence test: 7%
Presentation: 7%
Background check: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Asurion (Kansas City, MO)
Interview
First step was computer based. Watch a video and they have you do some "hands on" examples. Computer part takes about a hour. After you pass they send you a email to call for a phone interview thats all automated. After they review and you pass they follow up with a phone interview. The first phone interview is really relaxed with basic common sense questions. (They will let you know if you are moving to the next step or not at the end) second phone interview is a real interview and takes about 45min to a hour. It took about 24 hours for then to get back with me. Thats when a offer was made.
Interview questions [1]
Question 1
Tell me a issue you had to trouble shoot a computer related problem with a customer...
Filtro de entrevista personal, pruebas en inglés y rol play. Es importante mostrar confianza y lograr vender un producto. Durante le entrevista es necesario tener un buen nivel de inglés y hablar claramente sobre tus expectativas.
Interview questions [1]
Question 1
Tell me about yourself
How you can contribute to Asurion working team
Experience in customer service or sales
They were super awesome to talk for the interview. I was comfortable and never felt intimidated. Awesome!!’ I was hired! Yayaya I’m ready to start and super excited. Hiring process was nice and easy thank u
Interview questions [1]
Question 1
How do you find the Microsoft word on your computer
I applied online. The process took 1 day. I interviewed at Asurion in Oct 2021
Interview
Very simple and professional. The interviewer navigated through the questions clearly and I understood precisely when given the details of the position and company. The hiring process was explained clearly as well.
Interview questions [1]
Question 1
Explain a time you had to go above and beyond to deliver quality customer service