CCR applicants have rated the interview process at Asurion with 1.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for CCR roles take an average of 13 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 19 days.
Common stages of the interview process at Asurion as a CCR according to 5 Glassdoor interviews include:
Skills test: 24%
Background check: 18%
Drug test: 18%
One on one interview: 18%
Phone interview: 12%
Group panel interview: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Asurion in Apr 2015
Interview
Interview was very easy, over the phone with a supervisor, cookie cutter interview. Overall the interview was great, the supervisor and hiring staff was great as well. awesome place to work just awesome
I applied through other source. The process took 2 weeks. I interviewed at Asurion (Altoona, PA)
Interview
They make sure you have had previous experience interacting with customer in a positive manner. They also want to make sure you enjoy being in customer service. You will take a test, you will be taken to the floor to listen to an agent to get an idea of what you will be doing.
Interview questions [1]
Question 1
Give me an example of a time you had poor customer service / A time you had excellent customer service
I applied online. I interviewed at Asurion (Atlanta, GA) in Mar 2015
Interview
Usual questions about customer service experience and why you are a good fit for the job. They really just need to make sure you are quick on your feet and a fast learner.