Customer Service Representative applicants have rated the interview process at Atento with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 92% positive. To compare, the company-average is 73.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Atento overall takes an average of 12 days.
Common stages of the interview process at Atento as a Customer Service Representative according to 12 Glassdoor interviews include:
One on one interview: 18%
Phone interview: 18%
Background check: 12%
Drug test: 12%
Skills test: 12%
Presentation: 12%
IQ intelligence test: 6%
Personality test: 3%
Group panel interview: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Atento (San Antonio, TX) in Dec 2014
Interview
I applied online, and you have to take about two assessments 1. was a personality type test the second was a voice over interview you do over the phone. You can do these either at the job site, or at your own house. After you get called in for an interview which for me was a week later, they ask you just basic questions, how you handle upset customers how you would turn around a bad call and so on. You do another voice test to test the tone of your voice, and they hire you on the spot if you pass. AND ITS NOT HARD TO PASS
Interview questions [1]
Question 1
How you would react to a very upset customer who was greatly outraged.
Foi bem tranquilo, entrevista em grupo, levou mais ou menos 1 hora. Porém só perguntou, a experiência profissional e se estava de acordo com as condições estabelecidas e se tinha alguma pergunta.
Interview questions [1]
Question 1
Experiência profissional e porque deseja trabalhar na Atento
I applied online. The process took 2 weeks. I interviewed at Atento in Sep 2025
Interview
Processo seletivo extremamente ríspido, RH ignorante e debochado, salário mínimo, horário insalubre, VR de R$10,50 e limitação de VT a R$10,00 por dia (o que para Rio de Janeiro é quase impossível). Parece trabalho escravo.
I applied through a recruiter. The process took 1 day. I interviewed at Atento (Salvador, Bahia)
Interview
Normalmente se realiza uma prova básica de português e matemática e após a realização da prova, os finalistas participam de uma dinâmica em grupo, Onde você é convidado a se apresentar, falar um pouco de você, dos seus objetivos, que tipo de expectativa possui com relação a empresa. Após isso eles simulam um case e perguntam como você resolveria.
Interview questions [1]
Question 1
Qual a sua expectativa com relação à atento, como você se enxerga trabalhando na atento!