BMO Financial Group Call Center Representative interview questions

Concise questions. Clear and straight to the point. Some question examples: - What to do when a customer keeps calling and is not happy? -> Asks what they expect - How did you positively contribute to customer relations in your past job? Answer any questions I asked about the job.

it was a series of logic tests and a language interview. First you pass initial screening and then you do online test. Followed by a language screening test to see if you can speak English well.