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      BMO Financial Group

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      Customer Service Representative Interview

      Jan 31, 2017
      Anonymous employee
      Calgary, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at BMO Financial Group (Calgary, AB) in Dec 2016

      Interview

      I got employee referral. after a couple weeks of applying thru its website, I had an in person interview with a branch manager and assistant manager. It was processed in a private room (not a group interview) and most of the questions were about myself, availability, and previous experience in customer service area. Also, since they are hiring someone who can speak both English and one of the Asian languages (i would keep it as a secret for my own privacy), I went through a test on a language ability (Just had a casual conversation with one of the employees from that country). 3weeks later I was contacted by BMO recruiter and we set up a schedule for the phone interview. One day after I did the phone interview just as a pure formality(it is what the recruiter said). I got 11 questions in total and it was mostly behavioral questions. and I was told that I will get contacted by branch manager in 4-5 business days for the result.

      Interview questions [5]

      Question 1

      How did you hear about this job?
      1 Answer

      Question 2

      What is your long term goal in BMO?
      1 Answer

      Question 3

      When was the time you exceeded cutomers' expectations?
      1 Answer

      Question 4

      Tell me the time when you had to deal with difficult customers that you could not move forward?
      1 Answer

      Question 5

      Tell me the time when you sold something that customers didnt plan to purchase.
      1 Answer
      11

      Other Customer Service Representative Interview Reviews for BMO Financial Group

      Customer Service Representative Interview

      Jun 11, 2026
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at BMO Financial Group (Toronto, ON)

      Interview

      I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.

      Interview questions [1]

      Question 1

      Why are you interested in the role and a career with BMO?
      Answer question

      Customer Service Representative (CSR) Interview

      Jun 1, 2026
      Anonymous employee
      London, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BMO Financial Group (London, ON)

      Interview

      Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.

      Interview questions [1]

      Question 1

      Tell me about yourself. What made you want to apply.
      Answer question
      1

      Customer Service Representative Interview

      May 13, 2026
      Anonymous Interview Candidate
      Thornhill, ON
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO Financial Group (Thornhill, ON)

      Interview

      Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)