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      BMO Financial Group

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      Associate, Contact Centre Interview

      Feb 16, 2017
      Anonymous employee
      Mississauga, ON

      Other Associate, Contact Centre Interview Reviews for BMO Financial Group

      Contact Centre Associate Interview

      Feb 16, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO Financial Group

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2017

      Interview

      Applied online and the next day received an email to complete a stimulation test. Got a reply two days later for a phone interview. It was very thorough, talked in depth about my resume, past experiences, reasons for leaving and some behavioural questions. Later, got an email requesting for a face to face interview for the following week. The recruiter was AMAZING! Made the interview an awesome experience A LOT of situational questions and talking about the role. The next day received a job offer!

      Interview questions [1]

      Question 1

      Phone interview: How would you sell a student Mastercard? Describe a time you turned a difficult situation with a customer into a good one. Describe a time you dealt with an upset customer and what did you do ? Why do you want to work for BMO?
      1 Answer

      Interview

      Interview process is quick and easy, I got hired in 2 weeks. They will ask you to do some video interviews one final 1-1 interview with hiring manager. While doing assessment, the technology is fantastic, u will have a chance to simulate the real job

      Interview questions [1]

      Question 1

      Desbribe a situation when you go above and beyond
      Answer question