Customer Service Representative applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 80 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Service Representative according to 80 Glassdoor interviews include:
Phone interview: 35%
One on one interview: 24%
Background check: 16%
Skills test: 9%
Group panel interview: 5%
Personality test: 4%
Presentation: 4%
Drug test: 1%
IQ intelligence test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at BMO Financial Group (Calgary, AB) in Apr 2022
Interview
applied online, got called right after for a video interview.... after that, got called in for an in person interview and everything went smooth. make sure to dress business casual and also research on the company beforehand as well.
Interview questions [1]
Question 1
1. Describe your experience working in a bank. ... 2. What skills qualify you for this banking position? ... 3. What overdraft protection types are you familiar with? ... 4. What are the most common types of personal bank accounts? ... 5. How do you check your work for accuracy?
I applied online. I interviewed at BMO Financial Group (Toronto, ON) in Jul 2026
Interview
Record 9 videos to answer the question; you have three times to redo the recording, and some have 180 seconds to prepare. Before the interview, it have mock question. Make sure you are in a quiet space
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.