Applied online. Received phone call from someone 6 days later. She was friendly, asked me to tell her a little bit about myself. Very informal, no real questions asked over the phone. Scheduled interview for 7/25, told to wear business casual or scrubs for 3-hour shadowing to follow interview. Interview was fine, very boring, predetermined questions (read from a list) - "What are two of your strengths? What are two of your opportunity areas (i.e. weaknesses)?" Got the sense that if I did not give a VERY specific answer, the interviewer would push for more; presumably, to fill in the blanks on the question list. For example, "What was an instance where you gave great customer service?" I worked in customer service many years ago; it's hard to remember specific situations. So, I gave an answer like "well, it's hard to remember one specific situation, but I know there were several occasions where I did A, B, and C", but that didn't seem to appease her. When I was given the opportunity to ask questions, I asked why the position was open - was it new or had someone left, and if so why? She seemed very taken aback and refused to answer the question, which was red flag #1. Shadowing the front desk was fine, if unhelpful. Tried to ask as many questions as possible but almost immediately knew I didn't want the position. Because the clinic is inside PetSmart, it is just like working in retail - something I have no desire to do again. Long hours on your feet, customers asking product questions (not your job since you work for Banfield, not PetSmart), etc. The employees I was shadowing seemed openly unhappy with their jobs, which was red flag #2. After shadowing, the interviewer said she would get back to me in 1 week (on a Friday). I received a call the following Monday declining to offer me the position.