I applied through a recruiter. The process took 2 weeks. I interviewed at Bank of America (Brea, CA) in Jul 2016
Interview
Interview process was fairly easy. Recruiter was very helpful all along the process. First it is a phone interview, then depending the outcome Recruiter will decide if you will move on to next step. I wished I was a bit more prepared. Not the hardest interview I've had.
I applied through other source. The process took 4 weeks. I interviewed at Bank of America (San Francisco, CA) in Sep 2017
Interview
Straightforward, they get to the point of how strong is your customer service kung-fu and what your sales record entails. They ask a lot of general bank questions to make sure you know your banking products. My manager also questioned me about my own interests and about myself to see if I would be a fit with the other coworkers. Great interview process overall.
Interview questions [1]
Question 1
General questions, about yourself, hardest customer interaction, general bank product questions, role play sale scenarios.
I applied online. The process took 2 weeks. I interviewed at Bank of America (Jacksonville, FL) in Feb 2016
Interview
The interview process was very basic. Only a phone interview so far. Asked many behavioral questions and asked in-depth questions on my resume. Seemed very average for a phone interview.
Sales & Service Specialist applicants have rated the interview process at Bank of America with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 67.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales & Service Specialist roles take an average of 16 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at Bank of America overall takes an average of 23 days.
Common stages of the interview process at Bank of America as a Sales & Service Specialist according to 67 Glassdoor interviews include:
One on one interview: 22%
Phone interview: 21%
Background check: 18%
Skills test: 14%
Personality test: 11%
Group panel interview: 6%
Drug test: 4%
Presentation: 2%
IQ intelligence test: 1%
Other: 0%
Here are the most commonly searched roles for interview reports -