Customer Service Representative applicants have rated the interview process at Bed Bath & Beyond with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 6 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Bed Bath & Beyond overall takes an average of 11 days.
Common stages of the interview process at Bed Bath & Beyond as a Customer Service Representative according to 25 Glassdoor interviews include:
One on one interview: 33%
Background check: 19%
Drug test: 13%
Personality test: 10%
Other: 6%
Group panel interview: 4%
Phone interview: 4%
Presentation: 4%
Skills test: 4%
IQ intelligence test: 2%
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I applied online. The process took 2 weeks. I interviewed at Bed Bath & Beyond (Anchorage, AK) in Feb 2017
Interview
I applied online and received an email that said I had to go in store to set up an interview. I got in and immediately spoke with a manager. She asked me very basic questions about what I did at my former job, my availability, and clarified that they only had part time hours. Once we got through that, she scheduled an interview with the general store manager. When I came for my interview, the manager skipped out on my interview and I was interviewed by another store manager. The interview questions were pretty simple but a tad long winded. I walked away with a good feeling about the job. I was told that they would call within 48 hours.
Long and stressful didn’t get a call back for weeks and wasn’t hire after more weeks. Managers are over worked and take it out on employees, customer a rude and couldn’t get past the fact that we were just trying to do our jobs.
Interview with the keyholder over front end operations. Within a week or so you’ll hear back on whether they want to proceed. If they choose to proceed you might interview with another keyholder or you’ll receive an offer.
Interview questions [1]
Question 1
What would you do if you had an upset customer in front of you and the phone ringing?
The interview process was simple and they were hiring right on the spot. I spoke with the store manager and another manager and they both were very nice. I filled out an application online first.
Interview questions [1]
Question 1
Describe a situation from your previous employment where you dealt with a difficult customer.