Did a phone interview with HR her name was Joanne and she was very nice. About three weeks later I had an interview with store and regional manager. All very professional and nice people. It was a thorough interview. The last stage was a situational based one to see how you would perform on the job. I did not make it to this round. They had an internal candidate that was perusing the position and they understandably like to foster growth within the company. I would recommend asking if there are any internal candidates in the initial phone interview.