I received a walk through of the counter, a breif explanation of the "chair" process and then was instructed to go out and traffic stop and conduct make overs following the example of the staff on the counter that day. Previous to my interview I had checked out the counter as any sensible manager would and the model members of staff I was supposed to be following that day were the same ones I encountered when I checked out the counter prior to the interview. They were not model members of staff then so you can imagine how confused I was to see the sudden change in their behaviour all because of a senior managers presence. Traffic stopping is not usually part of a management role but non the less I rolled my sleeves up and got stuck in only to be told I did not match up to the expertise of the staff they already had (despite getting more people to have makeovers and purchase products than any of the staff members did) all in all a ridiculous process.