Benefitfocus Customer Success Support interview questions

I applied online and was contacted by a recruiter within hours. We scheduled a phone interview, which was then turned into a ‘video’ interview once I notified her of my schedule. No big deal, except I was the only one that was actually on video. I felt it was a bit unprofessional and I’m sure it came across during the interview. She said I would be getting an email to schedule an interview with the hiring director, but I instead received one saying I wasn’t selected for the position.